You must read these terms and conditions carefully prior to accepting possession of any items ordered through this website. By purchasing any items or services from this website, you agree to be bound by these terms and conditions and further agree that the courts of England and Wales shall have exclusive jurisdiction in respect of any dispute arising from these terms and conditions. You agree that nothing in these terms and conditions constitutes a relationship of partnership, agency, trust or fiduciaries between us and you.
Making a PurchaseOnce you have completed an online purchase, we will send you an e-mail confirming receipt of your request and the order details. At this point a binding agreement between us will exist. In certain circumstances, it will be possible for us to cancel all or part of your order.
Payments After you have finished your selection, click on "checkout" and you will be asked for a few details that we need to be able to complete the order. All credit card details are secured by encryption for your security. We accept payments through PayPal. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to your local currency at their current exchange rates.
Packaging & Quality of Goods All goods are sent out properly packed. While we only send out goods of the highest quality and properly packed, we cannot guarantee any breakage in the post as this is beyond our control.
Delivery Schedule All orders will be dispatched within 24 hours, unless the items are not in stock. Orders after this time will be dispatched on the next working day. International orders are generally received in 5 to 7 working days; subject to the shipping method, timings and location of delivery. Delivery times are estimates only and we will not be held liable in any way for the late delivery of goods.
Delivery Charges All charges displayed on this site are generally what we will charge you. We reserve the right to change these at anytime due to the delivery address and/or type of goods ordered. If there is an increase in the charges then we will inform you first, and await your confirmation of acceptance, before completing the order. We will always try to use the most cost effective solution available to us. For bulk orders, please contact us for delivery charges.
Back Orders If your item is not in stock, we will place it on back order for you. We aim to obtain any items that are out of stock within 48 hours. If this is not possible, we will email you with the options to choose an alternative or to refund that particular item if you would rather not wait.
Returns Policy Breakages during carriage must be reported within 7 days of receipt of the goods.
Unwanted items: refunds will be provided when you report and return unwanted item(s) within 7 days to us in original, unused condition in original packaging. The refund will only cover the cost of the item and not delivery charges or any charges incurred in returning the item(s) to us. A 15% restocking fee will also occur when unwanted items are returned to us, this will be deducted from the refund. Non-returnable items include boxer shorts and thongs.
Faulty or our error: Full refunds will be issued for any faulty item(s) or where the return is as a result of our error. The refund will include the cost of the item(s) together with its delivery charge.
Loss of Order through Carriage All orders are sent by signed for delivery, however in the unfortunate event of your order being lost during carriage, we will issue a full refund once the item has been confirmed lost and a claim for the losses has been accepted by the courier company. This procedure takes from 25 working days. We cannot be held responsible for parcels left with neighbours.
Changes While we take every effort to present the products on our website as accurately as possible, you should be aware that the information may change, be inaccurate or become out of date. The images you see will depend on your monitors display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise.
Errors We have checked our website thoroughly so that it is as accurate as possible. However, we regret that we will not be held responsible or contractually liable for any mistakes. If you find a mistake, please let us know by emailing us.
Links We provide links to other sites as a service to visitors. We have no control over other people's sites, so cannot accept any responsibility for them. If you feel that a link on our website is inappropriate, please let us know.
Copyright All documents, images and information on this site are protected under copyright. Unauthorised use, copying or distribution is prohibited.
To the extent permitted by law we shall not be liability to any person for any loss or damage which may arise from the use of any of the information contained in this website.